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The Kinetic Sports Group Holiday Camps staff aim to make your child's experience a memorable one. 
 
Any questions you may have should be answered in the relevant Parents Guides that you receive when making a booking. However, we understand that you may have a few queries before you make a booking. 
 
The following information will provide you with everything you should wish to know about the KSG Holiday Camp activities at all of our venues. 
 
If we have missed something then we'll be happy to answer your question. Contact us and a member of the team will be happy to help. 
Where does registration and sign in take place? 
 
Registration for all activities will be signposted at each Holiday Camp venue. We ask you to register at least 10 minutes prior to the pre-booked start time. It is essential that a parent/guardian registers and signs out their child. If another adult is collecting your child, or you are collecting your child before the pre-booked pick up time then please inform the Venue Lead. This is important, as sign out is not available under normal circumstances until 15 minutes prior to pick up. 
 
Please inform the Venue Lead if another adult will collect your child or if you are collecting your child before the pre-booked pick up time. 
 
At the end of the day children must be signed out by an authorised adult. If your child is allowed to travel to and from camp by themselves they will require written authorisation on the Camp Attendance Form. 
What if I'm delayed? 
 
Please respect our programme timing. If you are likely to be delayed after the pre-booked pick up time please let us know in order to avoid unnecessary concern. For every 15 minutes after the pre-booked collection time a charge will be incurred as explained online in our Terms and Conditions. If you are delayed beyond our latest pick up time of 6pm we will try contacting you using your contact numbers. After that we must notify Social Services of any children still on site. 
What should my child bring? 
 
On our summer camps it is important that children bring sun cream and are aware of how to apply it as our staff cannot do this for them. Alternatively, if children bring a spray-on sun cream the staff will be able to help them. All children should bring a packed lunch, some healthy snacks and plenty to drink (in a refillable bottle). We don't have refrigeration food storage so we suggest a lunch box with an ice block or frozen juice to keep the contents cool. Please do not let your child bring food to camp that contains traces of nut. All equipment is provided so there is no need to bring anything except the packed lunch, sun cream and additional clothing. 
What should my child wear? 
 
We suggest that children dress in comfortable clothing that is appropriate to the weather and activity they are taking part in.  
What shouldn't my child bring? 
 
Children will not need to bring the following: 
Sports equipment 
Computer games 
Money  
Valuable watches/jewellery 
How are children grouped? 
 
Children are coached in minimum ratios of 1:16. The ratio for under 8s is 1:8. These ratios are increased further with the Venue Leader and helpers. 
My child is 4 years old and in Reception – can they attend? 
 
Yes, as long as your child is in full time education they can attend a KSG Holiday Camp. However, due to Ofsted regulations we are only permitted to take 4 year old children for a maximum of 4 hours per day. Therefore, 4 year old children are only allowed to attend our Holiday Camp programme for half days. 
What happens if my child has a medical condition? 
 
If your child has a medical condition (eg diabetes, serious allergies, epilepsy etc) that we need to be aware of it is essential that you tell us prior to a Holiday Camp starting. At registration you must inform a member of staff about any medication that may be required and you will also need to complete the Administering Medication Form. 
What happens if my child has an accident? 
 
All accidents (eg bumps, grazes and stings) will be dealt with by First Aid trained staff. If your child is involved in an accident they will be given a sticker to wear. At sign out please speak to the Camp, Venue Lead, as we require the Accident Report Form to be signed to ensure that you are informed of any incident that has occurred. If there has been a serious incident or your child has fallen ill you will be contacted by telephone as soon as possible. 
What if my child behaves badly? 
 
At Kinetic Sports Group Holiday Camps we aim to encourage and reward positive behaviour and deal with inappropriate behaviour firmly and fairly. The KSG Holiday Camps Code of Behaviour will be on display at every Holiday Camp venue and staff will explain what is expected of the children in terms of behaviour. We will endeavour to deal with any minor behaviour problems as they arise. However, in serious cases and persistent poor behaviour we will contact you. 
Are Kinetic Sports Group Holiday Camps insured? 
 
Yes, all of our Holiday Camps venues are fully insured and include public liability, civil liability and professional indemnity. 
 
All staff have the relevant qualification to deliver activities, safeguard trained and have an Enhance DBS. 
What happens if my child has additional needs? 
 
Children with additional needs and disabilities are welcomed at our Camps after consultation between parents and staff to ensure that all needs can be met within the staff ratios that we provide. Parents should discuss any particular needs of their child with our team at the time of booking. 
How do I contact the Holiday Camp Venue Lead? 
 
On the first morning you will be given a contact card which will have the mobile number of the Venue Lead at that venue. 
Will you need to contact me? 
 
In certain circumstances parents will be contacted. This includes: 
 
Serious injury such as a broken or suspicion of a broken bone; 
If your child is unable to participate due to serious illness or a toilet accident; 
If your child is seriously upset about being on camp; 
Bang to head that may result in concussion; 
Any situation resulting in a hospital visit; 
Serious behaviour problem; 
If your child is found not to have brought food/drink. 
What if my child loses something? 
 
Due to the nature of the activities, we recommend that your child does not wear their best or most expensive clothing for camp. We cannot guarantee the return of lost property but we endeavour to return items that are clearly labelled with your child's full name. 
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